Privacy Policy

How NoBS IT collects, uses, shares and protects your personal information.

Last updated: 23 October 2026

NoBS IT (“we”, “us”) is committed to protecting your privacy and handling your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our IT services, or otherwise deal with us.

1. What personal information we may collect

We may collect and hold personal information including:

  • Your name
  • Email address
  • Phone number
  • Residential, postal or business address
  • Business details
  • Information you give us through our website forms
  • Information we need to provide our services, such as user accounts, device details and system access
  • Payment and billing information
  • Communications and correspondence with us
  • Technical data such as IP address, device details, browser type and pages visited

2. How we collect personal information

We may collect personal information when you:

  • Visit or interact with nobsit.com.au
  • Complete a form or send us an enquiry
  • Engage us to provide IT services
  • Ask for an audit, a proposal or an update on your work
  • Communicate with us by phone, email or other channels
  • Subscribe to updates from us
  • Give us access to your systems so we can support them

We may also collect information from third parties, such as software and licence vendors, where you have asked us to deal with them for you.

3. Why we collect personal information

We collect personal information for purposes including:

  • Providing IT support, audits and other services
  • Communicating with you about your enquiry or your services
  • Verifying who we are dealing with
  • Processing payments and issuing invoices
  • Improving our website, systems and services
  • Keeping your systems and our systems secure
  • Detecting fraud, security incidents or unlawful activity
  • Complying with our legal and regulatory obligations
  • Sending service updates or marketing communications (where permitted)

4. Who we may disclose personal information to

We may disclose personal information to:

  • Our staff, contractors and authorised personnel
  • Technology, software and cloud service providers
  • Software, licence and hardware vendors, when we buy or manage products for you
  • Financial institutions and payment processors
  • Professional advisers, such as accountants, lawyers and insurers
  • Government agencies, regulators and courts

Where disclosure is required by law, court order or regulatory direction, we will comply with those obligations.

5. Overseas disclosure

Some of the service providers we use may store or process personal information outside Australia, for example in the United States or Europe. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

6. Marketing communications

We may send you communications about our services or updates. You can opt out at any time by using the unsubscribe link or by contacting us directly.

7. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Keep the website working and secure
  • Understand how the website is used
  • Improve the website

You can set your browser to refuse cookies, although some parts of the website may not work properly.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These may include:

  • Encrypted communications
  • Secure cloud services
  • Multi-factor authentication
  • Restricted access controls
  • System monitoring

9. Access and correction

You can ask for access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date. We will respond in line with the Australian Privacy Principles.

10. Third-party websites

Our website may link to other websites. We are not responsible for the privacy practices, content or security of those websites.

11. Keeping information

We keep personal information only for as long as we need it to:

  • Provide our services
  • Meet our legal and regulatory obligations
  • Support reasonable business needs

When we no longer need it, we take reasonable steps to delete it or de-identify it.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be published on nobsit.com.au.

Last reviewed: 23 October 2026

14. Contact us

For any questions about this policy, or to make a request or complaint about your personal information, contact us:

Ask us anything — free, by email.

Tell us what's going on and we'll give you a straight answer, even if the answer is "you don't need us."

The fine print, in plain English: free advice is general information for a one-off question, given in good faith. It doesn't make you a client and isn't a substitute for a proper look at your systems, and to the extent the law allows, we're not liable for how it's used. Anything beyond that one answer, like follow-up help or work on your systems, is a paid service that we agree with you in writing first.

See our Website Terms and Privacy Policy. We never sell your details.